application is an integral part of a background screening
platform. An XML order for screening an applicant comes into the
system and is broken into separate tasks for fulfillment. All
tasks which cannot be automatically fulfilled are referred to HINT for
manual completion. A sampling of screens is shown below, although
there are many more.
HINT cut the time of task completion to one-quarter of what it had previously been,
and agent training time was reduced from two days to two hours.
HINT is delivered to the end user using Java Web Start.
THE SPLASH SCREEN.
All the graphics and a new
look-and-feel were custom-made for this application. and the
entire GUI was written solely by me. BTW, See if you can figure
out this icon :)
Represented by the top icon on the
navigation bar, this screen delivers tasks requiring manual fulfillment
to agents on the floor in California, Florida, and India. Tasks
are assigned based on task priority, client, and agent
specialization. The bottom pane shows an HTML page generated by a
servlet upon choosing a task in the above
THE SEARCH SCREEN.
Akin to the inbox, it also shows a grid of tasks and a view pane, but
allows the operator to use any of several permission-based criteria to
retrieve tasks from throughout the system.
EMPLOYMENT / EDUCATION VERIFICATION
This screen is possibly the most complicated in the application.
It shows at a glance all the agent needs to know to call a school or
employer to verify an applicant's background. Task details are up
top, in the middle is the task fulfillment area, and at the bottom, the
agent can add notes, contact information, and a task disposition such
as "confirmed" or "date discrepancy". The third column's radio
buttons either autofill the fourth column or allow in-cell entry.
This screen collects requests for additional information from the
applicant which are generated by the other tasks. The idea is to
the applicant as few times as possible, minimizing intrusion on the
applicant's time and maximizing the efficiency of the system. The
first column in each row represents the task which requires the
additional information and holds a button that opens the task.
Here, the agent needs to determine whether the time between subsequent
employments is sufficient to raise a question about the employee's
activities during that period. I completely redesigned this
screen, and it now greatly exceeds specifications by presenting the
data in a format that makes the applicant's history graphic, and gaps
A credit report may come back for several different names. This
screen requires the agent to match the given business to one of several
off a picklist.
This is a very simple screen allowing the agent to input free-form
information which will show up on the final report. Of note is
the popup scrolling macro box, which enables the user to input extended
text by right-clicking or by typing abbreviations and a hotkey.
This capability can be added to any textarea with one line of code.